CANCELLATION POLICY

Order Cancellation by Customer

A) Nirvana Gems and Jewels shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Nirvana Gems and Jewels Account before dispatch of the product. You can cancel the order within 24 hours of your purchase.

B) Nirvana Gems and Jewels will not cancel any order, once dispatched because we cannot stop the shipment in transit.

Order Cancellation by Nirvana Gems and Jewels

Under some rare situations, Nirvana Gems and Jewels can also raise an order cancellation request. These situations could be

  1. Product is out of stock.
  2. Incorrect pricing or description of the product.
  3. Incorrect or Incomplete Buyer's Address.
The amount will be refunded to you immediately if any such situation arises; we will notify you through email when an order is cancelled due to any of the above reason.