FAQ

Frequently Asked Questions

MATERIALS

Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing. Staying transparent with materials and treatments is our number one priority.

Our jewelry is made from a range of precious metals including 925 Sterling Silver.

We have a stunning selection of gemstones each with their own unique properties & beauty.

We offer more than 2500+ genuine stones, Here are some to name Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Green Onyx, Lapis Lazuli, Ruby, Pink Sapphire, a range of Raw Cut Crystals and authentic Opal. Please refer to the individual product descriptions for more detail.

We firmly pride ourselves on responsible sourcing of our gemstones and value our close relationships with our suppliers. 

Here’s where our gems come from:

Moonstone: India
Raw Crystals: India
Labradorite: Madagascar
Opal: Ethiopia
Garnet: Mozambique
Turquoise: Arizona U. S.
Rose Quartz: Brazil
Amethyst: Brazil
Citrine: Brazil
Topaz: Brazil
Peridot: China
Aquamarine: Afghanistan
Diamonds: South Africa
Green Onyx: Brazil
Lapis Lazuli: Afghanistan
Ruby: Thailand
Pink Sapphire: Thailand

Any jewelry made with copper such as Sterling Silver and Rose Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.

If you do see a slight blackening in your piece it is nothing to be alarmed about and the Ring can easily be brought right back to its shining self with a jewelry polishing cloth.

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach. To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.

Payments & Check-Out

We gladly accept all major Credit Cards / Debit Cards / Bank Transfers / UPI / Net Banking / Wallets / COD

We accept international payments through PayPal.

Absolutely our checkout page use SSL, which ensures that all of your shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message at care@nirvanagemsandjewels.com and we’ll do our best to help!

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen.

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

Shipping & Tracking

All over IndiaFree Shipping

International Shipping: Standard $10 & Express $20

Standard Shipping: 12-15 Business Days
Express Shipping : 4-6 Business Days

All shipping times do not account for any unforeseen delays on the courier's end.

Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.

Please also note that for the following countries, standard delivery is currently 14-30 days:

Cayman Islands, Dominica, Guadeloupe, Honduras, Libya, New Caledonia, Fiji, Nicaragua, Trinidad and Tobago.

Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays.

We appreciate your patience and understanding during this time.

We are excited to deliver our one-of-a-kind jewelry to women worldwide as we ship from Jaipur, India. Soon, we will also have our warehouse in NY, USA & other parts of the world.

We deliver with our trusted logistics partners like FedEX, UPS, DHL etc. All international packages are carefully handed over to the local post office for final delivery.

Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.

Please also note that we currently cannot deliver to the following countries: Bonaire, French Guiana, French Polynesia; Martinique, Myanmar, Reunion, Somalia, South Sudan, Syria, Tokelau, Turkmenistan, Yemen.

If you have an account with us log in and check the status of your order. If it
says fulfilled, it means your order has been dispatched.

Once your order is dispatched you will receive a mail from us with the tracking number of the parcel and the tracking URL where you can track the progress of the parcel.

Please make sure you fill in your email id so that we can send you the
tracking info.

We’ll always send a tracking number via email within 24 hours of your order. You can also send us a quick message at care@nirvanagemsandjewels.com and we'll be happy to track it for you.

We love that you are choosing our one-of-a-kind jewelry as a gift for a special person in your life. All our jewelry is shipped in a beautiful jewelry box and without an invoice.

This way, you can have your jewelry sent directly to the lucky person you’ve chosen for your surprise!

Nirvana Gems and Jewels cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.

In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

For international shipments outside of the USA, all website prices are exclusive of sales tax. VAT is not collected at checkout. Nirvana Gems and Jewels is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

Returns 

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.

Just send us an email at care@nirvanagemsandjewels.com within 7 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).

We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail us photo of the damaged product within 48 hours of receiving your order. We will send you a replacement as quickly as possible.