Return and Exchange Policy


Exchange any product which has a size variation within 7 days of receiving it, please note the product has to be unused and in good condition.

A minimal logistic fee of ₹50 will be applicable. We cover 80% of the expenses here for you.


Returns Or Exchange and/or Refund Policy give buyers an option to return or replace the products purchased and/or refund is offered. You can contact us within 7 days of delivery to request a return or exchange, as long as it is unused and in good condition. Kindly email us at and we will guide you through the process.

If you opt for Store Credit, it will incur a reverse logistic fee of ₹90, you will get this credit within 48 hours of reverse pickup.

If you opt for a Refund to your Original payment method, a processing fee of ₹140 will be deducted. You would receive the balance amount within 3 - 5 business days after receipt & approval of the returned product. If you placed a COD order you will get a payout link for your refund in your preferred mode of payment.

Return Address: Nirvana Gems & Jewels, B-144A, First Floor, Mangal Marg, Bapu Nagar, Jaipur - 302015, Rajasthan, India


In the unlikely case of a defective, wrong or missing product. We will do the needful to fix the problem at no cost.

We will require an unboxing video in-case of a missing product claim as mentioned on the packaging as well.

We accept defective, wrong or missing product within 7 days of delivery for all products offered by us. If 7 days have passed, do notify us and we will try our best to exchange it.